If no its fine, if yes replace the hosts file with a new hosts file with no adobe entriesįor anyone else having this issue, I also got this email from customer support that had a few more steps in. Ĥ) Navigate to ~/Library/application support /adobe/oobe and delete opm.dbĥ)Navigate to /etc and open hosts file. Proceed to next step then.ģ) Navigate to following location /Library/application support/adobe and rename Slstore to slstore.old and slcache to slcache.old. Then click gear symbol at the bottom and click apply to enclosed items and click ok. Then click on lock symbol to enable editing. type /Library/application support/ and click go.ģ) To assign the permission right click on adobe folder and click Get info. To navigate open finder and then click go from menu bar at then click goto. If it still not work please try following troubleshooting steps.ġ) Close all adobe related processes in activity monitor (Creative cloud, Core sync, CC library, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)Ģ) Navigate to following locations and assign the current user full permissions to adobe folders. Please try to sign out of creative cloud app and sign in again and see if it works. IT seems to be a technical issue at your end due to which you are getting this sign in loop. I checked the case details and your account details too. I feel like its an Adobe server side issue, as I've done everything I can my end, the problem started happening when I made a change to my subscription. If anyone has any suggestions I'd love to hear them. I have wasted many hours on this and I'm unable to use the software any more, so this is having an impact on my ability to work. I also used CleanMyMac 3 to delete anything else Adobe related.Īs the root user I downloaded Creative Cloud again, went to open Photoshop and still have the same login loop. I enabled the root account, logged in, uninstalled all Adobe programs and used Creative Cloud Cleaner tool to wipe everything away. Tried setting the permissions on the Adobe folder inside Application Support to Read & Write for everyone, including sub files. I've also tried quitting these activites before deleting the opm file I've tried deleted opm.db inside /library/application support/adobe/oobe/ restarted, same issue. I've tried opening Photoshop from the CC launcher in the toolbar, and also from the Applications directory. Screen thank you, creative cloud will no be licensed for, click continue, application manager closes, photoshop icon appears for split second in toolbar and goes back to application manager asking me to sign in. I am logged in as the admin on OSX 10.11.3 CC version 3.4.3.189, but can no longer use the apps as its asks me to login on a loop, as described hereĪdobe Application Manager opens and says sign in required (terms and conditions for trial software), clicked sign in
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